Responsible Gaming at stv99 — Your Safety Comes First
stv99 is committed to keeping gaming fun and safe for all Bangladesh players. Learn about the tools, resources, and policies in place to help you stay in control.
Our Commitment to Responsible Gaming
stv99 believes that gaming should be an enjoyable leisure activity — not a source of financial stress, anxiety, or hardship. For the overwhelming majority of Bangladesh players who use stv99, gaming is exactly that: a fun, exciting way to follow cricket, try their luck on slots, or experience the thrill of live casino games. For a small number of players, however, gambling can become problematic. stv99 takes that seriously.
We provide a comprehensive set of responsible gaming tools, maintain a strict 21+ age policy, and train our support team to recognise and respond to signs of problem gambling. This page explains all the tools available to stv99 players, how to use them, and what to do if gambling is no longer enjoyable or is causing you or someone you know a problem.
Responsible Gaming Tools on stv99
stv99 provides the following tools to help all registered players manage their gaming activity. Every tool is available in your account settings and can be activated without contacting customer support.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your stv99 account. Once set, a deposit limit takes effect immediately. Decreasing a limit applies instantly; increasing a limit is subject to a 7-day cooling-off period to protect against impulsive decisions.
Set a session duration limit and stv99 will notify you when your playing session reaches that time. Session reminders are a helpful nudge to take a break, check in with yourself, and decide whether to continue playing with full awareness of the time you have spent.
Activate a temporary time-out period of 24 hours, 7 days, or 30 days. During a time-out, your stv99 account is suspended — you cannot log in, place bets, or make deposits. Time-outs are ideal when you feel you need a short break from gambling to reset.
Self-exclusion is a longer-term measure for players who feel gambling is having a serious impact on their lives. You can self-exclude from stv99 for a minimum period of 6 months, up to permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the selected period.
Enable reality check pop-ups that appear at regular intervals (every 30, 60, or 90 minutes) while you are playing. Each reality check shows you how long your current session has lasted and your net gaming result, helping you make informed decisions about continuing or stopping.
Review a full history of your gaming sessions, deposits, withdrawals, and bet activity directly in your stv99 account. Transparent access to your own activity data helps you understand your gambling patterns and make responsible decisions about your play.
Recognising Signs of Problem Gambling
Problem gambling can affect anyone, regardless of experience level or how much time they have spent gambling. The following warning signs may indicate that gambling has moved from a leisure activity to a problem. If you recognise several of these signs in yourself — or in someone you know — it is important to take action.
- Spending more money on gambling than you can afford to lose, or regularly exceeding the budget you set for yourself before a session.
- Gambling to chase losses — continuing to bet after a losing session in an attempt to recover money you have already lost.
- Borrowing money, selling possessions, or neglecting household or family financial obligations to fund gambling activity.
- Feeling irritable, anxious, or depressed when not gambling, or spending excessive time thinking about gambling even when not playing.
- Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
- Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling or thinking about gambling.
- Being unable to stop or reduce gambling despite repeated attempts, or feeling that gambling is out of your control.
How to Self-Exclude on stv99
If you have decided that you need to stop gambling on stv99 for an extended period, self-exclusion is the right tool. Follow these steps to activate self-exclusion on your account:
Access your stv99 account via the stv99 Login page. If you are currently unable to stop gambling long enough to do this, contact stv99 support directly via email and request self-exclusion on your behalf — the support team will process this for you.
Open your account settings and locate the Responsible Gaming section. This section contains all available tools including deposit limits, time-outs, and the self-exclusion option.
Choose your preferred self-exclusion period: 6 months, 1 year, 3 years, or permanent. Carefully consider your choice — self-exclusion cannot be reversed once activated for the duration selected. Permanent self-exclusion cannot be reversed under any circumstances.
Confirm your self-exclusion request. stv99 will immediately suspend your account, block deposits and login, and send a confirmation email to your registered email address. If you do not receive a confirmation email within 1 hour, contact stv99 support immediately.
Age Verification and Underage Protection
stv99 operates a strict 21+ age policy. All players are required to be 21 years of age or older to register an account and participate in any form of gambling on the stv99 platform. Age verification is a mandatory part of the stv99 KYC process. Players are required to provide valid government-issued identity documents — such as a National ID card, passport, or driving licence — to verify their age before withdrawals are processed.
If stv99 determines or suspects that a player is under the age of 21, the account will be suspended immediately pending identity verification. Any funds deposited by an underage player will be returned to the originating payment method, less any bonuses received. stv99 encourages parents and guardians in Bangladesh to use device-level parental control software to prevent minors from accessing online gambling platforms.
Tips for Healthy Gambling
For most players, a few simple habits are all that is needed to keep gambling enjoyable and under control. stv99 recommends the following practices for all players on the platform:
Decide how much you are comfortable spending before each session and use the stv99 deposit limit tool to enforce it automatically. Only gamble with money you can afford to lose entirely — never use money reserved for rent, food, bills, or family expenses.
The outcome of casino games and sports bets is determined by chance. Winning is never guaranteed. Approach gambling as a form of entertainment with a cost — similar to going to a cricket match or watching a film — not as a strategy for making money or solving financial problems.
Step away from gambling regularly — during a session and between sessions. Use the session time reminder tool to prompt you to take breaks. Time away from the screen gives you perspective and helps prevent the kind of extended play that leads to overspending.
If you have reached your session budget and have not won, accept the loss and stop playing. Attempting to win back losses by continuing to bet almost always results in larger losses. If you find yourself regularly chasing losses, activate a time-out or contact stv99 support.
Contact stv99 Support for Help
If you are concerned about your gambling behaviour, or if gambling is causing financial, emotional, or relationship difficulties, please reach out to the stv99 support team. Our team is trained to handle responsible gaming concerns with care and confidentiality. We can help you activate self-exclusion, set account limits, or simply provide a listening ear and direct you to appropriate local resources in Bangladesh.
Responsible Gaming Support
Contact the stv99 support team via email for responsible gaming assistance. All responsible gaming requests are handled confidentially and with priority. Our team is available to help players across Bangladesh — Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and all other cities.
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