stv99 Frequently Asked Questions

Creating a stv99 account takes under two minutes. Visit the stv99 Login page, tap Register, then fill in your name, mobile number, email address, and choose BDT as your currency. You will receive a verification code by SMS or email to activate your account. Once confirmed, you can log in and make your first deposit straight away. All players must be 21 years or older to register.

stv99 requires standard KYC verification before your first withdrawal is processed. You will need to upload a clear photo of a valid government-issued ID — such as your Bangladesh National ID card, passport, or driving licence — plus a selfie holding that document. Proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered number, may also be requested. KYC is usually completed within 24 hours.

On the stv99 Login page, tap Forgot Password and enter the email address linked to your account. A password reset link will be sent to that address within a few minutes. Click the link, set a new strong password, and log in. If you no longer have access to your registered email, contact stv99 support via the footer email with your account details and a photo ID to verify ownership.

No — stv99 permits strictly one account per person. Duplicate accounts are detected automatically and may result in the suspension of all related accounts along with forfeiture of any bonuses or winnings. If you accidentally created a second account, contact stv99 support immediately so the duplicate can be closed without penalty to your primary account.

Log in to your stv99 account, go to Account Settings, and select Close Account. Any remaining balance will first be withdrawn to your verified payment method before the closure is finalised. You may also email stv99 support from your registered address requesting account closure. If you are closing for gambling-related reasons, consider activating self-exclusion instead — stv99 support can guide you through the options.

stv99 covers a wide range of cricket betting markets including BPL, IPL, T20 World Cup, ICC tournaments, and international series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs over/under, method of dismissal, and live in-play betting on selected matches. Markets open as soon as fixtures are confirmed and close at the start of play.

Yes — stv99 runs fully in your mobile browser on both Android and iOS with no app download required. The entire platform, including cricket betting, live casino, slots, and crash games, is optimised for touch navigation on smaller screens. Just open stv99 in your phone's browser and you have the same complete experience as on a desktop computer.

All games on stv99 use certified Random Number Generator (RNG) technology, ensuring every spin, card deal, and outcome is independently random and not influenced by previous results. Live casino games use real dealers with physical equipment streamed in real time. stv99 partners with established providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — all of whom submit their titles to independent third-party testing for fairness certification.

Return to Player (RTP) varies by title and provider. Most stv99 slot games carry an RTP between 94% and 97%, which is standard for the industry. For popular Pragmatic Play titles, the RTP is displayed in the game information panel — look for the info icon inside the game. A higher RTP means a lower house edge over time, though it does not guarantee a win in any individual session.

In-play betting on stv99 lets you place bets on a cricket match while it is actively in progress, with odds updating in real time based on the current match situation. Navigate to the live betting section, select an ongoing match, and choose from the available live markets. Odds shift quickly during live play so act promptly. Not all pre-match markets are offered in-play — unavailable markets are greyed out in the live betting interface.

stv99 is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. All payment transactions are handled through trusted, verified channels including bKash, Nagad, and major Bangladeshi banks. stv99 is committed to data security and fair play for all Bangladesh players.

The minimum age to register and play on stv99 is 21 years. This applies to all players regardless of their location within Bangladesh. stv99 enforces this rule through mandatory age verification during the KYC process — every player must provide valid government-issued ID confirming they are 21 or older before any withdrawal is approved. Accounts found to belong to players under 21 are suspended immediately.

Log in to your stv99 account, go to Account Settings, and open the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in BDT. Once applied, the limit takes effect immediately and any deposit attempt exceeding it will be declined. Reducing a limit applies instantly; increasing a limit requires a 7-day cooling-off period to protect against impulsive changes.

If gambling is causing financial stress, anxiety, or problems in your relationships, take action now. Log in to your stv99 account and activate self-exclusion from the Responsible Gaming section in Account Settings — this suspends your account immediately for a minimum of 6 months. You can also email stv99 support to request self-exclusion on your behalf. stv99 can point you toward professional support resources available in Bangladesh. You are not alone and help is available.

stv99 offers a Time-Out feature that pauses your account for a fixed period without permanently closing it. Available durations are 24 hours, 7 days, or 30 days. During a time-out your account is fully suspended — you cannot log in, deposit, or place bets. At the end of the period your account reactivates automatically. Activate a time-out any time from the Responsible Gaming section in your Account Settings.