stv99 Privacy Policy — How We Handle Your Personal Data
This Privacy Policy explains what personal data stv99 collects from Bangladesh players, why we collect it, how we use it, and what rights you have over your information.
Introduction
stv99 ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the stv99.pro platform. This Privacy Policy describes our practices in relation to the personal data we collect, the purposes for which we use it, the parties with whom we may share it, and the rights available to you as a data subject. By registering an account or using the stv99 platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all players using the stv99 platform, including players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other areas of Bangladesh. This policy covers data collected through the stv99.pro website and all associated services. It does not cover third-party websites or services that you may access through links on the stv99 platform — those are governed by their own privacy policies.
What Personal Data We Collect
stv99 collects personal data in several categories depending on how you interact with the platform. The categories and specific data types are described below.
stv99 also collects communications data — the content of messages you send to stv99 support, including your registered email address and the details of any query or complaint you raise. We retain communications data for the period necessary to resolve your query and for a reasonable period thereafter for audit and compliance purposes. When you opt in to promotional communications from stv99, we collect your email address and communication preference settings for that purpose. You may withdraw marketing consent at any time by contacting stv99 support.
How We Use Your Personal Data
stv99 uses the personal data it collects for the following specific purposes. We use only the data that is necessary for each purpose and do not process personal data in ways that are incompatible with the original collection purpose.
- Account creation and management: to register your account, verify your identity, and maintain your account details throughout the lifecycle of your relationship with stv99.
- Transaction processing: to process deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to credit winnings to your account; and to process withdrawal requests to your nominated payment method.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, identity theft, and other illegal or prohibited activities on the platform.
- Responsible gaming compliance: to monitor gaming patterns, enforce deposit limits and self-exclusion instructions, and identify players who may be showing signs of problem gambling, in fulfilment of our responsible gaming obligations.
- Customer support: to respond to queries, complaints, and disputes submitted by players via the stv99 support email; to investigate game result or transaction disputes; and to maintain records of support interactions for quality and compliance purposes.
- Legal and regulatory compliance: to comply with applicable laws, to respond to lawful requests from authorities, and to maintain records required by financial regulations applicable to online gaming and payment processing.
Legal Basis for Processing
stv99 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
- Contractual necessity: processing required to fulfil the contract between you and stv99 — including account operation, payment processing, and game delivery — is carried out under this basis.
- Legal obligation: processing required by applicable law, including financial record-keeping requirements, anti-money laundering obligations, KYC verification requirements, and responses to lawful regulatory requests.
- Legitimate interests: fraud detection, platform security, responsible gaming monitoring, and support quality management are conducted under stv99's legitimate interest in operating a safe, fair, and compliant gaming platform.
- Consent: where processing is based on consent — such as sending you promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Sharing and Disclosure
stv99 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
- Game providers: stv99 shares necessary session and account identifiers with certified game providers (including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, Microgaming) to facilitate game delivery. These providers receive only the minimum data required to authenticate your session and deliver the game. They are contractually prohibited from using this data for any other purpose.
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposit or withdrawal. These are regulated financial services that operate under their own data protection obligations. stv99 does not share more data with payment processors than is required for the transaction.
- Fraud prevention and compliance services: stv99 may use third-party identity verification services and fraud detection tools that process identity data and technical data on our behalf to verify player identity and prevent fraudulent activity. These service providers act as data processors and are subject to strict contractual data protection obligations.
- Legal and regulatory authorities: stv99 will disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence authorities, or courts when required to do so by applicable law or valid legal process. stv99 will not disclose more data than is required by the specific legal request.
Aside from the categories listed above, stv99 does not disclose your personal data to any other third party without your explicit consent. stv99 does not share player data with social media platforms, advertising networks, data brokers, or affiliate marketing programs.
Payment Data and Mobile Financial Services
When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is processed between your mobile financial service account and the stv99 payment processing system. stv99 records the transaction reference, amount, date, and the mobile number associated with the transaction for accounting, fraud prevention, and withdrawal verification purposes. stv99 does not store your full bKash or Nagad PIN. Payment credentials are handled entirely within the secure infrastructure of the respective mobile financial service provider.
For card transactions via Visa or Mastercard, card data is handled by the payment gateway provider in accordance with PCI-DSS standards. stv99 does not store full card numbers, CVV codes, or card expiry dates on its own systems. stv99 retains only a masked card reference for transaction reconciliation and withdrawal routing purposes.
Cookies and Tracking Technologies
stv99.pro uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the user experience. The categories of cookies used on stv99.pro are:
- Essential cookies: required for the platform to function correctly — including session authentication cookies that keep you logged in, security cookies that help prevent cross-site request forgery, and cookies that remember your language and currency preferences. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: stv99 uses privacy-respecting analytics to understand how players navigate the platform — which pages are visited, how long sessions last, and where players encounter errors. Analytics data is aggregated and does not identify individual players. This data helps stv99 improve the platform experience for Bangladesh players.
- Functional cookies: cookies that remember your platform preferences — such as your preferred deposit method, notification settings, and game lobby display preferences — to improve your experience on return visits.
You can control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect your ability to use the stv99 platform — in particular, session cookies are required to maintain your login state. stv99 does not use third-party advertising cookies or cross-site tracking cookies.
Data Retention
stv99 retains your personal data for as long as your account remains active and for a defined period after account closure. The retention period for each data category is determined by the purpose for which the data was collected and by any applicable legal retention obligations. In general: identity and KYC verification data is retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years; support communications are retained for two years; game logs and session data are retained for two years.
Where personal data is no longer required for any legitimate purpose and there is no legal obligation to retain it, stv99 securely deletes or anonymises the data. Anonymised data — data from which all identifying information has been permanently removed — may be retained indefinitely for statistical and platform improvement purposes.
Your Rights Over Your Personal Data
As a data subject, you have the following rights in relation to your personal data held by stv99. To exercise any of these rights, please contact stv99 support via the email address listed in the footer of this website.
You have the right to request a copy of the personal data stv99 holds about you. We will respond to access requests within a reasonable timeframe.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly in your stv99 account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right is subject to our legal retention obligations.
You have the right to request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while an objection you have raised is being assessed.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Data Security
stv99 implements technical and organisational security measures appropriate to the risk posed by the personal data we process. These measures include SSL/TLS encryption for all data transmitted between your browser and the stv99 platform; encrypted storage of sensitive account and identity data; access controls ensuring that personal data is accessible only to stv99 staff with a legitimate need; regular security reviews of platform systems; and secure data deletion procedures for data that is no longer required.
While stv99 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, stv99 will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.
Children's Privacy
stv99 is an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If stv99 discovers or is notified that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account. Parents and guardians who believe that a minor may have registered on stv99 should contact stv99 support immediately via the email address in the footer.
Changes to This Privacy Policy
stv99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When a material change is made to this Privacy Policy, stv99 will notify registered players via email to the address on file or via a notice on the stv99.pro platform. The date of the most recent update is displayed at the top of this page.
Your continued use of the stv99 platform after the effective date of a Privacy Policy update constitutes your acknowledgement of the updated policy. If you do not agree with any change to this Privacy Policy, you should stop using the platform and contact stv99 support to close your account and request erasure of your personal data as applicable.
Contact stv99 About Your Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or want to raise a concern about how stv99 handles your personal data, please contact the stv99 data support team via the email address displayed in the footer of this website. Please include your registered email address and a clear description of your request or concern.
stv99 aims to respond to all privacy-related enquiries within 30 days of receipt. For complex requests — such as a full subject access request or a data portability request — we may require up to 60 days, and we will notify you of the extended timeframe at the time of acknowledgement. stv99 does not charge any fee for handling data subject rights requests.
Learn More About stv99
Read our About Us page to learn more about the stv99 platform and our commitment to Bangladesh players, or visit the FAQ for quick answers to common questions.
About stv99 Visit the FAQ